Privacy Information for Food and Grocery Purchases
This privacy information applies to personal data processed through our online food shop, including information connected with purchases, deliveries, customer accounts and support services.
Purchase Information
When you buy food or grocery products, we process information required to complete the transaction and provide the service.
This may include customer identification details, delivery information, contact details, payment-related information and records of purchases.
Delivery Arrangements
Relevant customer information may be passed to delivery partners so that purchased products can be delivered correctly.
Delivery providers may use the information only for purposes connected with the delivery service and their own applicable legal obligations.
Returns and Complaints
If an item is returned, damaged, incorrectly delivered or otherwise subject to a complaint, we may use information about the original transaction to investigate and resolve the matter.
Improving Our Services
We may analyse general website activity, order patterns and technical information to understand how customers use our services and identify opportunities to improve the online shopping experience.
Where appropriate, information may be aggregated or otherwise handled in a way that reduces its connection with individual customers.
Communications
Service messages may be sent when necessary to manage your account or an order.
Marketing communications are handled separately and will only be sent where there is an appropriate legal basis. You can opt out of marketing at any time.
Third-Party Providers
We may use external organisations to support payment processing, logistics, website hosting, cybersecurity, analytics and customer service.
Where these organisations process personal information on our behalf, appropriate arrangements are put in place regarding the handling of that information.
International Transfers
Where personal information is transferred outside the UK, appropriate safeguards will be considered and applied where required by applicable data protection law.
Your Privacy Rights
Depending on the circumstances, you may request access to your information, ask for inaccurate information to be corrected, request deletion or restriction, object to certain processing or exercise data portability rights.
You can also complain to the ICO if you have concerns about how your personal information is being processed.
Changes to This Information
We review our privacy information regularly and update it where necessary to reflect changes in our services or data processing practices, in line with ICO transparency expectations.